Kylie Emers

Led the team in designing the app (iOS and Android) & web experience for Kaiser Permanente, supporting 12M+ members in their health journey. Defined and implemented design vision, incorporating user-centered design principles and best practices in UX and Product Design, leading to Kaiser winning a Webby People’s Choice award and Fast Company’s Design Company of the Year in 2022, positioning the organization as an industry leader in design excellence. Transformed UX team structure, growing to 80+ designers across eight experience groups, fostering a culture of transparency & empowerment for exceptional member experiences. Built, developed, & mentored the team to support business goals, cross-team collaboration, inclusivity, and diversity. Led team transformation from waterfall to dual track agile, aligning with company's strategic goals & OKRs. Inspired and elevated design excellence, ensuring consistency, scalability, and adherence to standards across journeys to align with design system. Oversaw the entire design process, aligning with cross-functional partners to meet user needs and expectations. Guided UX research to unearth member needs & challenges to inform design, creating intuitive, engaging, useful product experiences. Collaborated with cross-functional teams including product, engineering, and marketing, to align user needs with business goals and drive product strategy. Lead the design team in conducting regular user testing and feedback sessions to gather insights and iterate on the app and web experience for Kaiser Permanente, ensuring continuous improvement and member satisfaction. Develop and maintain strong relationships with key stakeholders across the organization to ensure alignment and support for UX. People manager invested in professional development to build, manage, grow, & motivate team. Experience managing managers and coaching first-time people managers, supporting them to transition from individual contributor roles into management.